Product, Shipping and Delivery Policy
At Casilia, we are committed to providing a seamless shopping experience. Below are the details of our order processing, shipping, and product return/exchange policies:
- Order Processing: Orders are processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
- Shipping: We offer shipping across India. Once processed, delivery typically takes 2-5 business days. All orders are subject to a flat shipping rate, and you will receive a tracking number once your order is dispatched.
- Exchanges & Returns: If you need to exchange an item for a different size or color, or if you’re unsatisfied with your product, you may request an exchange or return within 7 days of receiving your order. Items must be in unused condition, with original packaging.
- Damaged Products: If your order arrives damaged or defective, please notify us within 48 hours. We will arrange a replacement or refund.
Lost or Delayed Shipments: If your order is lost in transit or delayed beyond the expected delivery time, please contact us immediately. We will work to locate your package or issue a replacement.
Terms & Conditions
By using our website and purchasing products from Casilia, you agree to the following terms:
- Account Creation: To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.
- Pricing: All prices are in Indian Rupees (INR) and inclusive of taxes. Payments can be made securely through our payment gateways.
- Order Confirmation & Cancellations: After placing an order, you will receive a confirmation email. Casilia reserves the right to cancel or refuse any order due to errors in pricing, availability, or suspicion of fraud. In the event of cancellation, a refund will be issued to your original payment method.
- Intellectual Property: All content, including text, images, and logos, are the property of Casilia and are protected by copyright law. You may not reproduce or distribute this content without our express permission.
- Liability: Casilia is not responsible for any indirect, incidental, or consequential damages that arise from your use of our website or products.
Jurisdiction: These Terms & Conditions are governed by the laws of India. Any disputes will be resolved exclusively in the courts of Delhi, India.
Privacy Policy
At Casilia, we value your privacy. This policy outlines how we handle your personal information:
- Information We Collect: We collect personal details such as your name, email, shipping address, phone number, and payment information when you make a purchase or interact with our website. We also collect usage data, including your IP address, browser type, and browsing behavior.
- How We Use Your Information: Your personal information is used to process your orders, provide customer support, and improve your experience on our site. We may also send marketing communications if you have opted in.
- Data Security: We use industry-standard security measures to protect your data. However, please be aware that no method of online transmission is completely secure, and we cannot guarantee absolute protection.
- Third-Party Disclosure: Your personal information may be shared with trusted service providers who assist us with website operations, payments, and shipping. These third parties are required to maintain the confidentiality of your data.
- Your Rights: You have the right to access, modify, or delete your personal information at any time. You can also opt out of receiving marketing emails by following the unsubscribe instructions.
- Policy Updates: We may update this Privacy Policy periodically. Continued use of our website after any changes signifies your acceptance of the updated policy.
For any questions regarding our policies, please contact us at contact@koerigroup.com.